Recommend corrective and maintenance services and explain to you which of these are required immediately to correct existing problems and which are for preventative maintenance.
If requested, offer you an estimate for work to be performed.
Make every effort to keep you informed about appointments and completion deadlines.
Provide an itemised invoice for parts and services, priced fairly, which clearly identifies any used or re-conditioned parts. Replaced parts may be inspected upon request.
Provide and honour when available manufacturer warranties.
Exercise responsible care for your vehicle while it is being serviced.
Make every effort to fix your vehicle right the 'first time'.
Maintain a system for fair settlement of customer complaints.
Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.